Your client stays yours
A client who comes with a designer, architect or site manager is assigned to them. We do not approach the client directly — not on this project, not a year later, not on their next property.
The rule applies to all Avocado Pro staff and subcontractors and never expires. We hand over a signed copy at the first meeting.You choose how we communicate
If you like, we talk to the client directly about the technology and keep you in copy. If you prefer, all questions, deadlines and approvals go only through you. We fix the format at the start of the project and never change it without your word. On the contract, payment, warranty and safety we speak with the client directly.
The client came back to us on their own
A new property, a system extension, a call asking “can we add this too” — we let you know within a working day and work together as on the first project. We make no new offers to the client without you. If we hear nothing for 3 working days, we carry on ourselves.
Service and warranty are on us
We handle the warranty and system service ourselves under the contract with the client: that is our responsibility to your client. We never use service contact to offer new projects behind your back.
Your project, your authorship
We publish plans, renders and photos of the project only with your consent and the client's and credit the author the way you say. Client contacts never go into mailings or advertising.
- Offering the client work directly, bypassing you — on this or any future project.
- Discussing deadlines, scope or cost with the client behind your back if you asked us to communicate through you.
- Not telling you that the client contacted us again.
- Using the client's contacts for mailings, advertising or “just a reminder”.
- Write to Vladislav Vorontsov personally. We look into it within two working days and reply in writing.
- If confirmed, we acknowledge it in writing. The employee responsible is removed from contact with the client.
- The project returns to working together: you lead the client and we are responsible for the engineering.